Brands Trust Us
Industries Served
Future of AI-driven speech and audio intelligence, transforming the way businesses communicate, collaborate, and connect.
BPO's and Customer Support Operations
Telecommunications Service Providers
Healthcare and Telemedicine
Education and Online Learning
Government and Public Sector
Media and Entertainment
Who Is It For?
Phone agents in an onsite, hybrid or remote contact-center, who are plagued by background noise,
peer voices and listening fatigue caused by poor audio quality.
Solutions
Noise Suppression
Providing superior background noise suppression for devices and applications, ensuring crystal-clear audio quality during customer interactions. For example, integrating AXp Noise Suppression into video conferencing platforms enables participants to communicate effectively without being disrupted by background noise, enhancing collaboration and productivity.
Accent Localization
Real-time accent and dialect conversion for live calls, enabling contact centers to provide localized support to customers worldwide. For example, integrating AXp Voice Avatar into voice communication channels allows agents to converse with customers in their preferred language or dialect, improving customer satisfaction and loyalty.
Speech Enhancement
Leveraging our advanced algorithms, CleanAudio reduces background noise and enhances speech signals, ensuring clear and intelligible conversations for applications utilizing ASR engines. This technology is particularly beneficial in noisy environments, leading to more efficient and accurate transcriptions, better customer interactions, and enhanced agent performance.
Voice Biometric Authentication
Analyze voice patterns, including pitch, tone, and rhythm, to create a vocal fingerprint that can be used for secure access. This technology enhances security in various use cases, such as verifying customers in contact centers, enabling secure voice-activated transactions, and providing robust access control in healthcare and financial services, ensuring both convenience and heightened security.
AXP – Additional Features
Echo Cancellation
Eliminates echo and feedback during audio calls, ensuring clear and distortion-free communication.
Use CaseA contact center agent conducts a video call with a customer using AXp 's echo cancellation feature. Despite the customer's device producing echo due to room acoustics, AXp intelligently cancels out the echo, allowing for a seamless conversation without disruptions or distractions.
API Hub
Providing a centralized hub for developers to access and integrate AXp platform functionalities into their applications.
Use CaseFor example, developers can leverage the API hub to incorporate individual solution capabilities into their contact center solutions and enterprise tech stack, customizing the user experience to meet specific business requirements. Go live becomes quicker and cost-effectively.
SD to HD Audio Conversion for Superior Quality Calls and Meetings
Enhances audio quality by converting standard definition (SD) audio to high definition (HD), resulting in clearer and more immersive communication experiences.
Use CaseA corporate team conducts a virtual meeting using AXp 's SD to HD audio conversion feature. Despite participants using various devices with differing audio capabilities, AXp seamlessly converts all audio streams to HD, ensuring every participant hears each other with unparalleled clarity, fostering better collaboration and decision-making.
Packet Loss Concealer Ensure Zero Loss of Communication Despite Poor Network or Bandwidth
Mitigates the effects of packet loss in network transmissions, ensuring uninterrupted communication even under challenging network conditions.
Use CaseA remote worker participates in a video conference from a location with limited network bandwidth. Despite occasional packet loss, AXp 's packet loss concealer dynamically compensates for lost data packets, maintaining smooth audio and video streams throughout the conference, allowing the worker to actively engage with colleagues and contribute to discussions without disruption.