Audio Experience Platform (AXp) to improve quality of voice interactions
BPO’s and Customer Support Operations
Telecommunications Service Providers
Healthcare and Telemedicine
Education and Online Learning
Government and Public Sector
Media and Entertainment
Phone agents in an onsite, hybrid or remote contact-center, who are plagued by background noise, peer voices and listening fatigue caused by poor audio quality..
Providing superior background noise suppression for devices and applications, ensuring crystal-clear audio quality during customer interactions. For example, integrating AXp Noise Suppression into video conferencing platforms enables participants to communicate effectively without being disrupted by background noise, enhancing collaboration and productivity.
Real-time accent and dialect conversion for live calls, enabling contact centers to provide localized support to customers worldwide. For example, integrating AXp Voice Avatar into voice communication channels allows agents to converse with customers in their preferred language or dialect, improving customer satisfaction and loyalty.
Leveraging our advanced algorithms, CleanAudio reduces background noise and enhances speech signals, ensuring clear and intelligible conversations for applications utilizing ASR engines. This technology is particularly beneficial in noisy environments, leading to more efficient and accurate transcriptions, better customer interactions, and enhanced agent performance
Analyze voice patterns, including pitch, tone, and rhythm, to create a vocal fingerprint that can be used for secure access. This technology enhances security in various use cases, such as verifying customers in contact centers, enabling secure voice-activated transactions, and providing robust access control in healthcare and financial services, ensuring both convenience and heightened security.
Individual agents and testing purposes
Mac & Windows SDK
250 minutes audio enhancement (background noise cancellation, acoustic echo suppression) Evaluating CleanAudio's impact on agent performance and customer satisfaction
Small to mid-sized contact centers and BPOs
All Starter features Scalable pricing based on number of users 5,000 minutes/month audio enhancement per user (volume discounts available) Edge or on-device deployment Standard support Improving agent productivity, reducing fatigue, and enhancing customer experience.
Large contact centers, BPOs, and customer care units within global enterprises
Unlimited users and audio enhancement minutes On-premise, cloud, or hybrid deployment Lowest latency Dedicated account manager 24/7 support Centralized user management, admin controls, and billing Advanced analytics and reporting Accent Avatar beta Packet Loss Concealer beta Custom integrations and professional services Transforming enterprise-wide communication, ensuring compliance, and maximizing ROI
Individual agents and testing purposes
Mac & Windows SDK
250 minutes audio enhancement (background noise cancellation, acoustic echo suppression) Evaluating CleanAudio's impact on agent performance and customer satisfaction
Small to mid-sized contact centers and BPOs
All Starter features Scalable pricing based on number of users 5,000 minutes/month audio enhancement per user (volume discounts available) Edge or on-device deployment Standard support Improving agent productivity, reducing fatigue, and enhancing customer experience.
Large contact centers, BPOs, and customer care units within global enterprises
Unlimited users and audio enhancement minutes On-premise, cloud, or hybrid deployment Lowest latency Dedicated account manager 24/7 support Centralized user management, admin controls, and billing Advanced analytics and reporting
Accent Avatar beta Packet Loss Concealer beta Custom integrations and professional services Transforming enterprise-wide communication, ensuring compliance, and maximizing ROI
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